Terms & Conditions

Last updated: [01/08/1996]

These terms apply when you use caarsap.com or ask us to carry out work on your vehicle. Please read them before booking.

Who we are

Company name: Permit Automotive LTD

Company number: 12724972

Address: Avon House, Avonmore Road, London, W14 8TS

Email: info@permitautomotive.com

Phone: +44 208 191 8753

ICO registration number: ZB273037

What we do and what we do not do

Caarsap arranges vehicle repairs. We take details and photographs of the damage, provide you with a quote, and arrange for the work to be carried out by a repair garage from our network. We can collect your vehicle and return it to you.

Where your vehicle has been damaged in an incident that was not your fault, we can also arrange vehicle recovery and a replacement vehicle, carry out the repair, and recover our costs from the at-fault driver’s insurer.

Important: the limits of our service. So there is no misunderstanding:

We are not an insurance company, an insurance broker, or an insurance intermediary.
We are not a claims management company, and we are not authorised or regulated by the Financial Conduct Authority.
We do not give you advice about your insurance, about whether to make a claim, about your policy, or about the merits of any claim you may have. Any decision about whether to contact your own insurer, and what to tell them, is entirely yours. If you want advice on your insurance position, speak to your insurer, your broker, or an independent adviser.
We do not handle personal injury claims, and we do not pass your details to solicitors or personal injury firms.
We do not hold money on your behalf.

If you instruct us, you do so because you have chosen us to repair your vehicle.

Quotes

A quote is prepared from the photographs and information you provide. It is an estimate based on visible damage.
Quotes are valid for 14 days unless we say otherwise.
Hidden damage. Damage is not always visible in photographs. If the garage finds further damage on inspection, we will contact you with a revised price and the reason for it, and we will not carry out the additional work until you agree. You will never be charged more than the agreed price without your say-so.
If you do not accept a revised price, you may cancel. We will return your vehicle to you, and we may charge a reasonable amount for collection and inspection already carried out, which we will tell you about before you decide.

Booking deposits and your right to cancel

A booking is made when you accept a quote, and we confirm it.
When you book a repair, we ask for a deposit of 20% of the quoted price, subject to a minimum of £50.00. The deposit is not an extra charge; it comes off the total, so you pay the balance on completion.
We ask for it because once you confirm, we reserve a slot for your vehicle, and the garage orders the parts and mixes paint to your vehicle’s specific colour code. Those materials are made or ordered for your car and usually cannot be used on another.
The deposit amount is shown on your quote before you book. There are no other charges beyond the quoted price unless we find hidden damage, in which case clause 2 applies.
– If you are a consumer and you booked online or away from our premises, you have 14 days to cancel without giving a reason. To cancel, contact us at info@caarsap.com or on +44 330 223 7332.
If we have not yet ordered parts, mixed paint, or collected your vehicle, we refund your deposit in full.
If you asked us to begin work during the 14-day period and we have already incurred costs parts ordered, paint mixed, collection carried out we refund your deposit less the costs we have actually incurred, and we will tell you what those costs were.
If our costs are lower than the deposit, you get the difference back. If you cancel before we have spent anything, you get all of it back.
Once repair work has been completed at your request, the cancellation right no longer applies to that work.
Deposits for non-fault accident work. Where we are recovering our costs from the at-fault driver’s insurer, no deposit is payable, and clause 7 applies instead.
Once repair work has been completed at your request, the cancellation right no longer applies to that work.

Collection and delivery

Please remove personal belongings before collection. We are not responsible for items left in the vehicle.
The vehicle must be roadworthy, taxed, insured and have a valid MOT at the point of collection unless it is being recovered following an incident.
We will agree collection and return times with you, but these are estimates. Delays can happen, particularly where parts are on back order.

The repair work

Repairs are carried out by an independent garage from our vetted network. We select the garage and manage the job for you.
We aim to match paint and finish to a high standard. On older or weathered paintwork, an exact match cannot always be achieved, and we will tell you where we expect this to be an issue.
Warranty. Repair work carried out through our network is guaranteed for 12 months against defects in workmanship, in normal use. The guarantee does not cover further accident damage, misuse, corrosion not related to the repair, or work carried out by others afterwards.
If you are not happy with the finish, tell us within 14 days of return, and we will inspect it.

Payment

Where you are paying for the repair yourself, payment is due on completion, before the vehicle is returned unless we agree otherwise in writing.
Prices include VAT where applicable.
We may charge interest on late payment at the statutory rate.

Non-fault incidents: replacement vehicles and recovery

Where your vehicle has been damaged by another driver, and we arrange recovery, repair or a replacement vehicle for you:

We will seek to recover those costs from the at-fault driver’s insurer.
You will not be liable for those costs.
Any replacement vehicle is supplied under a separate hire agreement, which you will be asked to read and sign. The terms of that agreement govern your use of the vehicle, including insurance, mileage, fuel and returning it.
You must give us accurate information about the incident. If the information you give us is materially inaccurate, we may be unable to recover our costs, and we reserve our position.
You must return the replacement vehicle when your own vehicle is ready, or when we ask for it.

Your responsibilities

You confirm that:

You are 18 or over.
You are the owner of the vehicle, or you have the owner’s authority to instruct repairs.
The information and photographs you give us are accurate and are yours to share.

Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We are not liable for loss that was not foreseeable, or for loss of profit, loss of business or business interruption where you are using the service for business purposes.
We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
Where we have arranged for an independent garage to carry out work, our responsibility is to select a competent garage from our network and manage the job properly.

Website use

The content on caarsap.com is for information. Prices shown as examples are illustrative and are not offers.
The site, its content, our name and our logo belong to us. Please do not copy or reuse them without permission.

Complaints

If something goes wrong, contact us at info@caarsap.com or on +44 330 223 7332. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

General

If we do not enforce a term, that does not mean we have given it up.
If part of these terms is found to be unenforceable, the rest continues to apply.
We may update these terms. The version that applies to your booking is the one published when you booked.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.